What  

 We Expect   

As a Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. You ensure a great user experience.

A such, you will onboard our clients, provide product information and drive through resolution any emerging problems that our customer might face with accuracy and efficiency.

You are genuinely excited to help customers. You are empathetic, and passionately communicative. You can put yourselves in the customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints.

This position is client-centric by nature. We expect the position holder to have a "get it done" spirit.

To be successful, you will have a passion for positive client experience, an eagerness to master our product features to guide our clients throughout their work, a healthy dose of positivity and a natural helper mindset, a good knowledge of technology, great verbal and written communication skills, an eagerness to learn and a solid command of Dutch, English and French.